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Case Studies

The Lantern Arts Centre, Wimbledon

Lantern Arts Centre, Wimbledon

“Not only can our supporters choose what they want the donation to be for, but they can also declare their Gift Aid status all in the same process. This saves us lots of chasing and paperwork and of course increases the value of the donation. The functionality is effective and the user experience is good, even for those who are less used to using technology in this way.”
Lantern Arts Centre Fundraising for Arts Charities Case Study
Steve Rees
Operations Manager

Lantern Arts Centre has strong community presence and is funded by donations.

Like many charities, Lantern Arts Centre saw a big decline in cash donations in 2020 so explored digital giving options and chose Dona.

Utilising both donation terminals and a donation webpage, they have been able to transform their fundraising efforts. With their average donation amount increasing to £49.

They also use the Management Portal to remotely monitor donations for their various community initiatives throughout the year.

The time saved counting and depositing cash has meant they can now focus on what they love most, performing arts!

£235k+ |Total fundraised on Dona since 2020

£49 |Average donation value 

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Case Studies

West London Islamic Centre

West London Islamic Centre

“Although we have used standard card readers in the past, none of them allowed us to collect Gift Aid. This is why we chose to move forward with Dona. The Gift Aid feature is easy to use, and the Management Portal lets us track all Gift Aid related information in one place, reducing time spent on admin so that we can focus on the centre’s other needs.”
West London Islamic Centre Donation System
Dr. Abdulkarim Khalil
Chief Executive Officer

The West London Islamic Centre and Jamia Masjid (WLIC) was established in 1984 and, having found its base in West Ealing 12 years later, is a central hub for the area’s Muslim community.

WLIC is dedicated to providing an inclusive space for all that enter, aiming to expand and become a landmark facility that will serve the well-being of the community.

Using 5 devices in a combination of countertop stands and the passing around of digital collection plates portably, the flexibility of our donation terminals, has allowed WLIC to make donation points visible at all their seasonal events and regular worship times.

£52k+ |Total fundraised on Dona

£12.60 |Average donation value 

41% | Donations given with Gift Aid

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Case Studies

Khalsa Jatha British Isles: Sikh Gurdwara

Khalsa Jatha British Isles - Sikh Gurdwara Case Study

Khalsa Jatha British Isles: Sikh Gurdwara

“Dona’s Digital Collection Plates have provided access to a new revenue stream. In under 6 months we raised over £10,000 in digital donations with added Gift Aid. This is income we otherwise would have missed out on.”
The Khalsa Jatha Sikh Temple Fundraises with Dona
Gurpreet Singh Anand
President

Founded in 1908 and based in London, the Khalsa Jatha British Isles is the oldest established Sikh place of worship in Europe.

Community is at the heart of this Gurdwara’s ethos. Providing hot food on site and making over 1000 foodboxes a week, the Khalsa Jatha is not only a place of worship, but a place of refuge for those who have nowhere else to turn; no matter their religious background.

Yet, with the use of cash decreasing, the Gurdwara found themselves losing out on the very donations that made their charitable work possible. This is why they turned to Dona.

Now home to 4 donation terminals and a donation webpage, the Gurdwara has been able to grow their fundraising revenue once more. The privacy and simplicity of Dona donation terminals enable visitors to donate easily at all times.

£182,000+ |Total fundraised on Dona since 2022

£11.22 |Average donation value 

38% | Donations given with Gift Aid

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Popular Support Technology

Introducing the New Dona Support Hub

Dona Support Hub Launches to Help Fundraisers and Charities Streamline Management of their Dona Donation Machines

Introducing the New Dona Support Hub​

Helping charity fundraising teams save time and maximise success.

We’re incredibly proud of our reputation for providing exceptional customer support at Dona. 

As part of our mission to help charities, places of worship, and community organisations make the most of every donation opportunity, we’re delighted to introduce our brand-new Dona Donations Support Hub — an online portal built specifically for our customers to self-serve answers, learn how to use our award-winning fundraising tools, and get the most out of their donation experience.

Everything You Need, All in One Place

Whether you’re setting up a new donation machine, exploring our fundraising features, or troubleshooting an issue, the new Support Hub is designed to make finding answers fast, easy, and intuitive.

You’ll find everything you need to get started and succeed, including:

  • Step-by-step setup guides for your donation machines

     

  • Tips and best practices to help you maximise donations using Dona’s features

     

  • How-to videos and tutorials to make learning simple and visual

     

  • FAQs and troubleshooting for quick fixes and practical advice

     

And of course, if you ever need extra help, our friendly Support Team is still just a phone call or email away.

The Support Hub is here to complement the great service you already know and love — not replace it.

Learning and Improving Together

We’ve already begun using real customer search queries to improve and expand the Support Hub. Every question we receive helps us learn more about what our charities need, and we’re committed to ensuring the Support Hub always reflects the most relevant, helpful, and up-to-date information possible.

Our goal is to ensure that whether you’re new to Dona or an experienced digital fundraiser, you’ll always have clear, easy-to-follow guidance at your fingertips.

Service That Sets Us Apart

The new Support Hub builds on the strong foundations of care, commitment and diligence that define Dona Support.

Our customer service team consistently achieves between 4.5 – 5 stars in feedback from our users — a reflection of the dedication that goes into every interaction.

Here’s a snapshot of our 2024 support success:

  • Average first response time: within 24 hours

  • Cases resolved within 24 hours: 95%

  • Technical bug resolution rate: 95% of bugs fixed within 1 month

  • Total downtime in 2024: just 15 minutes

  • Platform uptime in 2024: 99.9%

These numbers tell a story we’re proud of — a story of reliability, responsiveness, and a deep commitment to supporting the incredible causes that use Dona every day.

How to Access the Dona Support Hub

The Dona Donations Support Hub is now live and ready for you to explore.

Dive in to discover helpful articles, video tutorials, and tips designed to empower you and your team to do even more good.

Log in link for existing customers: https://support.mydona.com

Visit the Dona Support Hub and see how easy it is to get the answers you need, whenever you need them.

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Popular Technology

How to Prepare for Diwali Fundraising

How to Prepare for Diwali Fundraising

Successful Diwali fundraising is about balancing tradition with innovation.

Diwali — the Festival of Lights — is one of the most meaningful times for Hindu communities, celebrating light over darkness, renewal, and generosity. This shared spirit of giving also makes it an important fundraising period for temples, charities, or community initiatives. 

Providing the right resources to support your community during this busy time is essential. With more people moving away from cash, digital donation solutions like Dona are becoming an invaluable tool for religious organisations. With a host of fundraising features, we make donating simple, secure, and accessible — whether by card, contactless, or QR code — helping Hindus give generously during this auspicious season.

Here’s a step-by-step guide to preparing your Diwali fundraising campaign, with both traditional event inspiration and modern digital tools.

1. Create Inspiring Fundraising Campaigns on Your Donation Terminals

Before you launch your campaigns, clarify what you are raising funds for and who your target audience is.

  • Communicate your goals: Whether you’re raising money for temple maintenance, food distribution, or community education, explain clearly how the funds will make an impact. Donors are more likely to give when they understand exactly how their contribution helps.
  • Create individual funds on your Dona donation machines and online giving page, to make it easy for your community to choose where their contributions will go this Diwali. Sharing a range of campaigns can inspire greater generosity, helping your supporters engage with your mission.

2. Plan Your Diwali-Themed Events

Events are a powerful way to engage your community, celebrate culture, and raise funds. Consider incorporating elements of Diwali traditions to make them meaningful:

  • Host a Diwali fair: Include stalls with traditional music, dance, rangoli art, and cultural displays.
  • Offer traditional foods: Sell samosas, ladoos, or festive sweets at your temple or through pre-orders.
  • Create handcrafted items: Diyas or clay lamps, handmade jewellery, and gift hampers are popular festive purchases.
  • Sell Diwali treats: Prepare boxes of sweets or dried fruit hampers for your community to share with friends and family.
  • Host a performance: Organise a Diwali concert, dance showcase, or fireworks display, with ticket sales contributing to your fund.
  • Position self-service digital donation kiosks around your site: make it as easy as possible for visitors to give as they shop, eat, watch performances and enjoy the celebrations.
Fundraising at Diwali for Hindu Temples

3. Engage Your Community

Clear communication and great preparation can make a huge difference to how successful your fundraising events can be.

  • Promote your campaigns: Use social media, WhatsApp groups, and temple newsletters to raise awareness. Include QR codes to your Dona online giving page for easy digital giving.
  • Partner with local businesses: Ask for sponsorships, raffle prizes, or in-kind donations such as food or decorations. Share posters or leaflets to expand your reach and welcome the wider community to engage with your Diwali events.
  • Involve volunteers: Encourage youth groups, community leaders, and families to help with crafting, setting up stalls, or sharing marketing content. There are so many ways to give, and people love to help in different ways.
  • Keep supporters updated about your fundraising progress: Tools like Dona’s ‘Keep in Touch’ feature let you thank donors, share progress on your campaigns, and encourage future engagement and repeat giving.

4. Handle Logistics and Legalities

A well-organised campaign inspires confidence and maximises impact.

  • Create a budget: Estimate expenses and projected income for each fundraising activity.
  • Secure permits: Check with local authorities for any licences required for fairs, food stalls, or public events.
  • Insurance: Consider coverage for liability or equipment, especially for large-scale gatherings.
  • Prepare for the increase in visitors: To avoid queues and ensure everyone has a chance to access your fundraising devices, aim for 1 donation machine per 50 attendees. This avoids bottlenecks and ensures everyone can contribute conveniently.

5. Leverage the Spirit of Diwali

Celebrate the richness of Diwali and traditional Hindu heritage while empowering generosity:

  • Decorate festively: Use bright colours, rangoli, marigold garlands, and diyas to create a welcoming atmosphere.
  • Encourage traditional dress: Celebrate cultural heritage by inviting attendees to wear traditional outfits.
  • Highlight your cause: Clearly display your fundraising goals, community initiatives and impact stories at your event and on your donation devices to help your visitors connect with your mission for the long-term.
  • Blend tradition with technology: Use QR codes on posters, event tickets, and even sweet boxes so people can donate anytime, anywhere via your free donation webpage.

How Cashless Donation Solutions Are Empowering Temple Fundraising

With fewer people carrying cash, it’s essential that temples and Hindu centres empower their communities with contemporary ways to give.

By integrating one consistent digital giving system across your buildings, website and social media, a spirit of generosity can be celebrated and encouraged, while also enabling you to maximise Gift Aid collection and keep your followers informed easily. 

  • Inspire spontaneous giving and higher donations, even when people don’t carry cash.
  • Maximise Gift Aid: after registering once, your donors’ future donations will automatically be collected with Gift Aid, increasing your donation income by 25%. 
  • Reduce admin for your team with easier Gift Aid declarations, HMRC reporting and future forecasting.
  • Keep in touch with your followers.
  • Safer, more secure donations without the risk of theft or loss that cash can bring.
  • Free up time for your volunteers: Dona’s unattended donation kiosks enable donors to donate independently, without the need for a volunteer to programme or manage fundraising devices.
  • Expand opportunities for both in-person and remote donations with a complete, integrated fundraising solution – joining up your online giving with your in-person card donations.

Successful Diwali fundraising is about balancing tradition with innovation. By creating clear fundraising campaigns, hosting inspiring community events, and providing cashless donation options, your temple or organisation can inspire greater generosity during this sacred time. 

Whether through a ‘Light a Lamp’ campaign, handcrafted diya sales, or QR codes on festival posters, inspire your community to give with heart and help your cause shine brighter this Diwali.

When does Diwali take place this year?

This year, Diwali takes place on Monday 20th October 2025.

Amavasya Tithi – the day of the New Moon in the Hindu calendar – is starting from Monday October 20th at 03:44 pm, and ending on Tuesday October 21st at 05:54 pm. 

Lakshmi – Goddess of fortune, prosperity and wealth – is the key deity worshipped during Diwali, which can also be called Deepavali or Deepawali. The Hindu festival of lights, is honoured in different ways by a range of Indian religions, including Jainism and Sikhism. Diwali symbolises the spiritual victory of Dharma over Adharma, light over darkness, good over evil, and knowledge over ignorance. 

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Popular Technology

Growing Together: How Dona’s Donation Machines Keep Improving Performance

Best donation machines for charities in 2025 - performance data by Dona donations

Growing Together: How Dona’s Donation Machines Keep Improving Performance

Comparing the fundraising data of charities in their first 6 months with Dona: how each generation of Dona donation machine performed.

At Dona, everything we do starts with one goal: helping charities fundraise more. When we first launched the Digital Collection Plate (DCP), we knew it had the potential to transform giving. But we also knew that listening, learning, and improving alongside our partners would be key to making it truly powerful.

From Version 1 to Version 2: Smoother, Smarter Giving

When we first moved from Version 1 to Version 2, we made what might sound like a small change: removing an unreliable Bluetooth connection.

But the impact was huge. With a smoother, more reliable donation process, charities saw an average of 49% boost in donations raised over their first first six months of fundraising, compared with charities using the version 1 devices.

From Version 2 to Version 3: Donations Anytime, Anywhere

The next step was even more exciting. By switching from SumUp to Stripe as our payment provider, we were able to launch offline mode — meaning charities could accept donations even without WiFi or 4G.

That freedom led to a 21.8% increase in donations for charities fundraising on Version 3 compared to Version 2, in their first six months with Dona. For more data on the impact made by Offline Mode, see this blog.

Best donation machines for charities in 2025 - performance data by Dona donations

The Bigger Picture: 81.4% More Raised Since the Start

Looking back at the journey so far, the difference is clear. Organisations now raise on average 81.4% more in their first six months with Version 3 compared to those who started out with Version 1. That’s not just an upgrade in tech — it’s a real difference in the funds reaching charities and communities, through all the amazing work our partners do.

Powered by Feedback, Built for You

None of this would be possible without the feedback we receive from the charities we work with. Our UK-based support team makes sure every insight is heard, and our in-house development team turns those ideas into new features and improvements. Together, we’re building technology that grows with your needs.

Looking Ahead to 2025-6

The journey doesn’t stop here. We’ve got new innovations on the way in 2025 that we believe will make an even bigger impact. We can’t wait to share them with you — so watch this space.

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