Frequently Asked Questions

Here are our most commonly asked questions and their answers. If you have any further questions please get in touch and we’ll be happy to answer them.

That’s great! Get in touch via our Enquiry form and one of our team will contact you to take you through the sign-up and ordering process.

Of course! Get in touch via our Enquiry form and one of our team will contact you to arrange a video call demo with you.

Prices are from £412.50 + VAT upfront hardware costs, £12.50 + monthly service fee and 1.69% transaction fee. Eligible charitable organisations can purchase with a VAT exemption.

On average, places of worship and charities using Dona cover their upfront hardware costs in the first month with an increase in donations! Bulk purchase discounts are available – just ask.

There is no fixed term contract period, you can pause or stop service at any time we just require a calendar month’s notice.

Yes. Our donation terminals can connect to both WiFi or 4G using a data SIM.

Yes. All our stands come with a Kensington lock, so they can be secured in place.
We offer a variety of stand options including free standing Floor Stands and fixed position stands such as Countertop and Wall Mounts.

No. The donation terminals are ready to use out of the box and the stands come with a simple assembly manual.

Once your accounts are setup, standard delivery takes one week or less.

Our donation terminals have a battery life of up to ten hours, when pre-charged. However, we recommend they are kept plugged into the mains so they are always ready and accessible for use.

Yes. We have a UK based support team available by phone and email from Monday to Friday, 9am – 5pm.
As we supply both hardware and software you can contact us about any help needed. Making your experience simple and sustainable.

We support charitable organisations based in the UK, Jersey, Isle of Man and the Republic of Ireland.

Still have a question?

If you cannot find answer to your question in our FAQ, You can always contact us.