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Case Studies Church DDB

St Augustine’s Church

St Augustine's Church, Londonderry

"The service from Dona is exceptional and our fundraising has increased since installing. Our challenge was international visitors not having currency to donate so our ability to collect donations via Dona has increased dramatically."
Drew White
Treasurer

£7,000+ |Total fundraised on Dona since February 2023

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Case Studies

The Staithes Museum

Staithes Museum

Customer Testimonial

“Staithes Museum is an independent local museum telling the story of Staithes’ fishing, maritime and social history, supported largely through visitor donations and Gift Aid.

Before using Dona, Gift Aid administration was a real challenge for us. Manually typing in paper Gift Aid forms was a weekly task that took over 30 minutes, and accuracy—particularly with postcodes—was an ongoing issue. Visitors were often filling in forms while standing at a desk, and handwriting could be hard to read. We also knew we were missing Gift Aid opportunities altogether, as some visitors didn’t want to ask for a form in the museum shop at the exit.

Since introducing Dona, this has completely changed.

Having visitors enter their own details directly on the device has ensured much greater accuracy and has saved the majority of that manual typing time. The impact on our fundraising has been significant: the number of Gift Aid forms has increased from around 40 per month to around 140 per month, and Gift Aid forms per visitor have risen from approximately 1% to 2.5%. Year-on-year donations have also slightly improved since the new donation machine arrived.

The device has also been hugely beneficial for audience engagement. We’ve had 315 people sign up to the museum’s newsletter using the Dona device—around three times more than through our previous paper forms or website sign-up box. Visitors consistently give positive feedback, particularly about the clear, visible instructions and the reassurance of on-screen confirmation that their donation has been completed. With our previous donation machine, the screen was very basic and hard to see, which sometimes resulted in accidental missed or duplicate donations. This simply doesn’t happen with Dona.

From an operational point of view, the downloadable reports are extremely useful and easy to integrate into our existing spreadsheets. The handbook is clear and practical, allowing us to troubleshoot many issues ourselves. On the occasions we’ve needed help, Dona’s customer service has been quick, friendly and efficient—for example, helping us process an accidental donation refund very promptly via email.

Overall, the look and feel of the Dona device is excellent, it has streamlined our processes, improved accuracy, and increased both donations and engagement. We would very happily recommend Dona to other museums and cultural organisations.”

Learn more about Staithes Museum

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Case Studies DDB

St Mary Magdalen’s Church, Brighton

St Mary Magdalen Brighton Social

St Mary Magdalen Church, Brighton

St Mary Magdalen’s is a beautiful historic church in the heart of Brighton, serving a diverse and vibrant local community. Since 2019, the church has worked with Dona Donations to modernise their fundraising and make giving easier for everyone who walks through their doors.

As a traditional church in a busy urban setting, St Mary Magdalen’s wanted to provide a simple, cashless way for visitors and congregants to donate. They began fundraising with Dona using the very first versions of Dona’s Digital Collection Plate terminals.

Due to intermittent WiFi connectivity within the building, the church faced occasional disruption to donation processing and were no longer maximising their fundraising potential.

So, in 2025, St Mary Magdalen’s upgraded to Dona’s latest Digital Donation Box, designed to operate seamlessly both online and offline. This upgrade ensured every donation could be captured securely, even when WiFi connectivity was unreliable.

The larger screen and improved user experience made donating faster, clearer and more engaging for supporters, while the offline capability gave the church complete peace of mind.

The results were immediate and transformational. With a reliable, modern donation solution in place, St Mary Magdalen’s can now focus on what matters most.

"It's so easy to use – fast and simple, it processes so quickly. Our donations went from £0 to £1000 in the first month, it's amazing!"
Review of the Digital Donation Box
St Mary Magdalen, Brighton

£37,000+ |Total fundraised on Dona since 2019

£10.10 |Average donation value 

44% | Donations given with Gift Aid

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Case Studies

Nidderdale Museum

Nidderdale museum

Nidderdale Museum

Nidderdale Museum relies on visitor donations to support the preservation of Pateley Bridge’s social history. By introducing Dona contactless donation technology, the museum has been able to modernise its fundraising while keeping the experience simple for volunteers and visitors alike.

The museum first adopted Dona during the COVID pandemic, when cash payments and traditional entry fees were no longer practical. Dona provided a reliable, easy-to-use alternative without the limitations of a full point-of-sale system, which wouldn’t have been able to accommodate Gift Aid.

Simple for volunteers to use
Dona’s tap-to-donate interface allows volunteer stewards to manage entry fees and donations confidently, even when they are not on duty regularly.

Faster admin and regular payouts
Automated processing and regular payouts reduce administration time and help improve cashflow, allowing staff to focus on running the museum.

Increasing donations on-site and online
Visitors can donate using contactless terminals inside the museum or via online donation links on the museum’s website, making it easy to give at any point in their journey.

Reliable service with clear reporting
With dependable connectivity, responsive customer support, and clear data and reporting, Dona gives the museum full visibility over its fundraising performance.

Dona has become a trusted part of their daily operations, helping them raise significant funds through simple, contactless and Chip & PIN giving.

“We introduced Dona during the COVID pandemic as we were able to open up the Museum with certain restrictions, but not able to take money for entry fees. We had previously considered using a card payment system, but our volunteer stewards could well have had problems with a full system that involved a Point of Sale screen and data entry as they are not regularly on duty. Finding a system that just involved tapping a button on a screen made it viable and it has proved to be an excellent system.

The Customer Service team have always been very responsive and helpful, enabling us to use the system every day, and the connection with the payment processor works well so that weekly payouts are received. Apart from taking entry fees within the Museum, visitors also tap the screen to make additional donations in-house, as well as using links on our website to send us further gifts. Having processed around £50,000 since we started working with Dona, we are delighted with the service.”
Nidderdale Museum Contactless Charity Fundraising Machines
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Categories
Case Studies DDB Religious Organisations

ISKCON Bhaktivedanta Manor

ISKCON Bhaktivedanta Manor


“The Dona machines have been very handy for Bhaktivedanta Manor as people are able to donate any time of the day with their cards and phones, and don't have to wait for our desks to be open.”
Yogendra Sahu

ISKCON Bhaktivedanta Manor is one of the most significant Hindu temples in the UK and a major centre for the International Society for Krishna Consciousness (ISKCON). Donated by George Harrison of The Beatles in 1973, the Manor serves as a vibrant spiritual and cultural hub for the Vaishnava community.

The Manor welcomes hundreds of thousands of visitors each year, making effective fundraising essential to supporting its expanding programmes.

The Manor’s team approached Dona in 2022 in search of a more efficient, modern, and visitor-friendly method of collecting donations. Traditional cash-based giving had become less effective as more visitors moved towards digital payments. The Manor needed a solution that:

  • Made giving easy and intuitive
  • Integrated seamlessly with the visitor experience
  • Encouraged Gift Aid, significantly increasing the value of donations
  • Provided transparent reporting for internal teams
  • Could cater reliably for consistently high numbers of visitors and peak periods

Since adopting Dona machines in 2022, Bhaktivedanta Manor has seen outstanding fundraising success, increasing the number of donation machines to 11 units as of December 2025.

The ability to capture nearly half of all donations with Gift Aid demonstrates how intuitive digital giving can dramatically enhance fundraising efficiency.

Digital giving has not only increased revenue but has also improved donor experience, allowing visitors to contribute quickly and meaningfully during their spiritual visit.

ISKCON Bhaktivedanta Manor’s partnership with Dona is a strong example of how religious and cultural institutions can thrive by embracing digital fundraising tools.

£1.5 million + |Total fundraised on Dona since 2022

£11.70 |Average donation value 

49% | Donations given with Gift Aid

Learn more about ISKCON Bhaktivedanta Manor

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Case Studies

Margaret Green Animal Rescue

Margaret Green Animal Rescue Charity: Fundraising Machine Case Study

Margaret Green Animal Rescue

“We have found the Dona terminal really easy to use both from a staff and supporter point of view. It makes donating a smooth process and ensures that we spend less time on admin.”
Emma Thompson
Marketing Assistant

For over 60 years the Margaret Green Animal Rescue charity has been providing expert veterinary attention, care and rehoming for animals in need.

Founded in 1965 by Margaret Green and her father, Jerry, the charity has grown to three animal rescue and rehoming centres in Dorset and Devon, and eight charity shops across the region.

This well-loved animal charity began fundraising with Dona in September 2023 to help mitigate against the decline in cash use. Dona makes it easy for people visiting their busy Church Knowle Centre to donate by card, contactless and with chip and PIN when they pass through the reception area after enjoying a heart-warming day out.  

By enabling their supporters to self-serve with discreet and easy-to-use fundraising technology, Dona has helped the charity increase donations, and speed up admin, generating over £8000 in additional income that might otherwise have been missed.

Learn more about the Margaret Green Animal Rescue Charity

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Case Studies Church DDB

Verso Vineyard Church

Verso Vineyard Church: Church Fundraising Terminals Systems Review

Verso Vineyard Church

"We are pleased with the latest version of our Dona machine and particularly its improved visibility, because the new design ensures the machine is more noticeable helping to attract attention. The expanded display provides greater clarity for users, and we now have the capability to display additional funds. Overall, this version is much better."
Sally Mannington
Admin and Business Operations Assistant

Verso Vineyard Church has been fundraising with Dona’s Digital Collection Plates since 2021, and began trialling our Digital Donation Box range (launching November 2025, available for pre-order now) in 2025.

Verso Vineyard Church is a vibrant and welcoming community with a simple mission — to become more like Jesus and invite His presence into every part of life. Based across St Albans, Hatfield and Hemel, Verso creates spaces where people can encounter God, build authentic relationships, and make a real difference in their local communities. Their gatherings, worship, and outreach reflect a passion for helping people discover faith, hope and purpose in everyday life.

From Sunday gatherings to community projects, youth work, and discipleship courses, Verso Vineyard Church is deeply rooted in serving others. The church encourages people to grow spiritually, care practically, and bring the love of Jesus into their families, workplaces, and neighbourhoods. Whether through moments of worship or acts of compassion, Verso is committed to seeing lives transformed and communities strengthened.

Since partnering with Dona Donations in 2021, Verso Vineyard Church has raised an incredible £232,926 (as of October 2025), with an average donation of £67.71. Thanks to Dona’s integrated Gift Aid technology, an impressive 42% of those donations included Gift Aid — boosting every pound given and helping the church do even more to serve their mission. This partnership has made generosity simpler, more impactful, and a powerful part of how Verso continues to grow and give back.

£255k+ |Total fundraised on Dona since November 2021

£67 |Average donation value 

45% | Donations given with Gift Aid

Learn more about Verso Vineyard Church

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Case Studies

The Gurkha Museum

The Gurkha Museum, Winchester​

“Unlike our previous provider, Dona’s machines also allow us to accept offline donations when we have had trouble with our internet connection in the museum. Overall the service from Dona has been friendly, fast, and reliable from start to finish. We’re incredibly pleased with the machines and the positive difference they’ve made for our museum.”
https://thegurkhamuseum.co.uk/
Victoria Anastasi,
Fundraising Co-ordinator

The Gurkha Museum serves as a vital bridge, connecting the past with the present and ensuring that the extraordinary legacy of the Gurkha soldier continues to inspire.

Nestled within the historic Peninsula Barracks in Winchester, The Gurkha Museum stands as a vibrant testament to over two centuries of unwavering service and profound connection between the Brigade of Gurkhas and Britain. More than just a repository of artifacts, the Museum actively safeguards the rich tapestry of Gurkha heritage by celebrating, honouring, and promoting the remarkable history and culture of these legendary soldiers, alongside their enduring commitment to the British Armed Forces.

As their constitution states, the Museum’s core mission is two-fold: to advance education, primarily through the provision of the Museum itself and the meticulous preservation of the Brigade collection, and to promote the efficiency of the Armed Forces by steadfastly upholding the cherished traditions and ethos of the Brigade of Gurkhas, ensuring their remarkable deeds are never forgotten.

“Using Dona’s digital collection plates has significantly boosted our fundraising efforts at The Gurkha Museum. In a time when we were seeing fewer people carry cash, these machines have allowed us to capture donations that we would have otherwise missed.

The Gift Aid functionality has been invaluable, enabling us to collect Gift Aid on eligible donations, further increasing the impact of each contribution.

Unlike our previous provider, Dona’s machines also allow us to accept offline donations when we have had trouble with our internet connection in the museum.

Overall the service from Dona has been friendly, fast, and reliable from start to finish. We’re incredibly pleased with the machines and the positive difference they’ve made for our museum.”

Victoria Anastasi, Fundraising Co-ordinator at The Gurkha Museum

Learn more about The Gurkha Museum

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Case Studies

Sacred Heart Church, Wimbledon

Sacred heart Wimbledon internal church image

Sacred Heart Church, Wimbledon​

“Using Dona’s donation terminals has helped us raise over £200,000 in the last four years! The Management Portal is easy to use and allows us to download reports of Gift Aided donations and track what our parishioners are giving towards. Dona also provides a Donation Webpage, making it simple to manage all our donations in one convenient place. This system has completely transformed the way we collect donations, making the process smoother and more efficient than ever. It is an invaluable tool for our parish, and the positive impact is clear in the results we achieve.”
The sacred heart church exterior with blue skies
Christopher Woodman
Parish Priest

In 1884 young architect, Frederick Walters, designed the Sacred Heart Church in the stunning late Decorated Gothic style.

As one of the largest parishes in England, the Sacred Heart Church in Wimbledon has a dynamic community that has used the church as a place of worship for over a century. At the heart of our parish are the many people of all ages who work, study, pray and share their lives together. 

With large numbers of donors, it was important for the church to be able to customise the donation terminals for several funds they were collecting for and have a clear reporting portal that was easy to manage. 

£332k+ |Total fundraised on Dona since 2020

£11.73 |Average donation value 

46% | Donations given with Gift Aid

Learn more about Sacred Heart Church

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