Chat with us, powered by LiveChat

Dona

Categories
Popular Support Technology

Introducing the New Dona Support Hub

Introducing the New Dona Support Hub

April 2025

Helping charity fundraising teams save time and maximise success
Dona Support Hub to help our charities streamline their donation machine management

We’re incredibly proud of our reputation for providing exceptional customer support at Dona. 

As part of our mission to help charities, places of worship, and community organisations make the most of every donation opportunity, we’re delighted to introduce our brand-new Dona Donations Support Hub — an online portal built specifically for our customers to self-serve answers, learn how to use our award-winning fundraising tools, and get the most out of their donation experience.

Dona Support Hub Launches to Help Fundraisers and Charities Streamline Management of their Dona Donation Machines

Everything You Need, All in One Place

Whether you’re setting up a new donation machine, exploring our fundraising features, or troubleshooting an issue, the new Support Hub is designed to make finding answers fast, easy, and intuitive.

You’ll find everything you need to get started and succeed, including:

  • Step-by-step setup guides for your donation machines

     

  • Tips and best practices to help you maximise donations using Dona’s features

     

  • How-to videos and tutorials to make learning simple and visual

     

  • FAQs and troubleshooting for quick fixes and practical advice

     

And of course, if you ever need extra help, our friendly Support Team is still just a phone call or email away.

The Support Hub is here to complement the great service you already know and love — not replace it.

Learning and Improving Together

We’ve already begun using real customer search queries to improve and expand the Support Hub. Every question we receive helps us learn more about what our charities need, and we’re committed to ensuring the Support Hub always reflects the most relevant, helpful, and up-to-date information possible.

Our goal is to ensure that whether you’re new to Dona or an experienced digital fundraiser, you’ll always have clear, easy-to-follow guidance at your fingertips.

Service That Sets Us Apart

The new Support Hub builds on the strong foundations of care, commitment and diligence that define Dona Support.

Our customer service team consistently achieves between 4.5 – 5 stars in feedback from our users — a reflection of the dedication that goes into every interaction.

Here’s a snapshot of our 2024 support success:

  • Average first response time: within 24 hours

  • Cases resolved within 24 hours: 95%

  • Technical bug resolution rate: 95% of bugs fixed within 1 month

  • Total downtime in 2024: just 15 minutes

  • Platform uptime in 2024: 99.9%

These numbers tell a story we’re proud of — a story of reliability, responsiveness, and a deep commitment to supporting the incredible causes that use Dona every day.

How to Access the Dona Support Hub

The Dona Donations Support Hub is now live and ready for you to explore.

Dive in to discover helpful articles, video tutorials, and tips designed to empower you and your team to do even more good.

Log in link for existing customers: https://support.mydona.com

Visit the Dona Support Hub and see how easy it is to get the answers you need, whenever you need them.

Call Sales: 0203 488 5038

Call Support: 0203 488 8095

Complete our enquiry form 

Message on our social channels

 Facebook logo for dona donations

 
Categories
Popular Technology

How to Prepare for Diwali Fundraising

How to Prepare for Diwali Fundraising

April 2025

Successful Diwali fundraising is about balancing tradition with innovation.
Diwali fundraising tips for Hindu temples and successful event management

Diwali — the Festival of Lights — is one of the most meaningful times for Hindu communities, celebrating light over darkness, renewal, and generosity. This shared spirit of giving also makes it an important fundraising period for temples, charities, or community initiatives. 

Providing the right resources to support your community during this busy time is essential. With more people moving away from cash, digital donation solutions like Dona are becoming an invaluable tool for religious organisations. With a host of fundraising features, we make donating simple, secure, and accessible — whether by card, contactless, or QR code — helping Hindus give generously during this auspicious season.

Here’s a step-by-step guide to preparing your Diwali fundraising campaign, with both traditional event inspiration and modern digital tools.

1. Create Inspiring Fundraising Campaigns on Your Donation Terminals

Before you launch your campaigns, clarify what you are raising funds for and who your target audience is.

  • Communicate your goals: Whether you’re raising money for temple maintenance, food distribution, or community education, explain clearly how the funds will make an impact. Donors are more likely to give when they understand exactly how their contribution helps.
  • Create individual funds on your Dona donation machines and online giving page, to make it easy for your community to choose where their contributions will go this Diwali. Sharing a range of campaigns can inspire greater generosity, helping your supporters engage with your mission.

2. Plan Your Diwali-Themed Events

Events are a powerful way to engage your community, celebrate culture, and raise funds. Consider incorporating elements of Diwali traditions to make them meaningful:

  • Host a Diwali fair: Include stalls with traditional music, dance, rangoli art, and cultural displays.
  • Offer traditional foods: Sell samosas, ladoos, or festive sweets at your temple or through pre-orders.
  • Create handcrafted items: Diyas or clay lamps, handmade jewellery, and gift hampers are popular festive purchases.
  • Sell Diwali treats: Prepare boxes of sweets or dried fruit hampers for your community to share with friends and family.
  • Host a performance: Organise a Diwali concert, dance showcase, or fireworks display, with ticket sales contributing to your fund.
  • Position self-service digital donation kiosks around your site: make it as easy as possible for visitors to give as they shop, eat, watch performances and enjoy the celebrations.
Fundraising at Diwali for Hindu Temples

3. Engage Your Community

Clear communication and great preparation can make a huge difference to how successful your fundraising events can be.

  • Promote your campaigns: Use social media, WhatsApp groups, and temple newsletters to raise awareness. Include QR codes to your Dona online giving page for easy digital giving.
  • Partner with local businesses: Ask for sponsorships, raffle prizes, or in-kind donations such as food or decorations. Share posters or leaflets to expand your reach and welcome the wider community to engage with your Diwali events.
  • Involve volunteers: Encourage youth groups, community leaders, and families to help with crafting, setting up stalls, or sharing marketing content. There are so many ways to give, and people love to help in different ways.
  • Keep supporters updated about your fundraising progress: Tools like Dona’s ‘Keep in Touch’ feature let you thank donors, share progress on your campaigns, and encourage future engagement and repeat giving.

4. Handle Logistics and Legalities

A well-organised campaign inspires confidence and maximises impact.

  • Create a budget: Estimate expenses and projected income for each fundraising activity.
  • Secure permits: Check with local authorities for any licences required for fairs, food stalls, or public events.
  • Insurance: Consider coverage for liability or equipment, especially for large-scale gatherings.
  • Prepare for the increase in visitors: To avoid queues and ensure everyone has a chance to access your fundraising devices, aim for 1 donation machine per 50 attendees. This avoids bottlenecks and ensures everyone can contribute conveniently.

5. Leverage the Spirit of Diwali

Celebrate the richness of Diwali and traditional Hindu heritage while empowering generosity:

  • Decorate festively: Use bright colours, rangoli, marigold garlands, and diyas to create a welcoming atmosphere.
  • Encourage traditional dress: Celebrate cultural heritage by inviting attendees to wear traditional outfits.
  • Highlight your cause: Clearly display your fundraising goals, community initiatives and impact stories at your event and on your donation devices to help your visitors connect with your mission for the long-term.
  • Blend tradition with technology: Use QR codes on posters, event tickets, and even sweet boxes so people can donate anytime, anywhere via your free donation webpage.

How Cashless Donation Solutions Are Empowering Temple Fundraising

With fewer people carrying cash, it’s essential that temples and Hindu centres empower their communities with contemporary ways to give.

By integrating one consistent digital giving system across your buildings, website and social media, a spirit of generosity can be celebrated and encouraged, while also enabling you to maximise Gift Aid collection and keep your followers informed easily. 

  • Inspire spontaneous giving and higher donations, even when people don’t carry cash.
  • Maximise Gift Aid: after registering once, your donors’ future donations will automatically be collected with Gift Aid, increasing your donation income by 25%. 
  • Reduce admin for your team with easier Gift Aid declarations, HMRC reporting and future forecasting.
  • Keep in touch with your followers.
  • Safer, more secure donations without the risk of theft or loss that cash can bring.
  • Free up time for your volunteers: Dona’s unattended donation kiosks enable donors to donate independently, without the need for a volunteer to programme or manage fundraising devices.
  • Expand opportunities for both in-person and remote donations with a complete, integrated fundraising solution – joining up your online giving with your in-person card donations.

Successful Diwali fundraising is about balancing tradition with innovation. By creating clear fundraising campaigns, hosting inspiring community events, and providing cashless donation options, your temple or organisation can inspire greater generosity during this sacred time. 

Whether through a ‘Light a Lamp’ campaign, handcrafted diya sales, or QR codes on festival posters, inspire your community to give with heart and help your cause shine brighter this Diwali.

When does Diwali take place this year?

This year, Diwali takes place on Monday 20th October 2025.

Amavasya Tithi – the day of the New Moon in the Hindu calendar – is starting from Monday October 20th at 03:44 pm, and ending on Tuesday October 21st at 05:54 pm. 

Lakshmi – Goddess of fortune, prosperity and wealth – is the key deity worshipped during Diwali, which can also be called Deepavali or Deepawali. The Hindu festival of lights, is honoured in different ways by a range of Indian religions, including Jainism and Sikhism. Diwali symbolises the spiritual victory of Dharma over Adharma, light over darkness, good over evil, and knowledge over ignorance. 

Call: 0203 488 5038

Complete our enquiry form 

Message on our social channels:

 Facebook logo for dona donations

 
Categories
Popular Technology

Growing Together: How Dona’s Donation Machines Keep Improving Performance

Growing Together: How the Performance of Dona Donation Machines Keeps Improving

April 2025

Comparing the fundraising data of charities in their first 6 months with Dona: how each generation of Dona donation machine performed.
Best contactless fundraising machines for charities rely on continuous improvement - see Dona data

At Dona, everything we do starts with one goal: helping charities fundraise more. When we first launched the Digital Collection Plate (DCP), we knew it had the potential to transform giving. But we also knew that listening, learning, and improving alongside our partners would be key to making it truly powerful.

From Version 1 to Version 2: Smoother, Smarter Giving

When we first moved from Version 1 to Version 2, we made what might sound like a small change: removing an unreliable Bluetooth connection.

But the impact was huge. With a smoother, more reliable donation process, charities saw an average of 49% boost in donations raised over their first first six months of fundraising, compared with charities using the version 1 devices.

From Version 2 to Version 3: Donations Anytime, Anywhere

The next step was even more exciting. By switching from SumUp to Stripe as our payment provider, we were able to launch offline mode — meaning charities could accept donations even without WiFi or 4G.

That freedom led to a 21.8% increase in donations for charities fundraising on Version 3 compared to Version 2, in their first six months with Dona. For more data on the impact made by Offline Mode, see this blog.

Best donation machines for charities in 2025 - performance data by Dona donations

The Bigger Picture: 81.4% More Raised Since the Start

Looking back at the journey so far, the difference is clear. Organisations now raise on average 81.4% more in their first six months with Version 3 compared to those who started out with Version 1. That’s not just an upgrade in tech — it’s a real difference in the funds reaching charities and communities, through all the amazing work our partners do.

Powered by Feedback, Built for You

None of this would be possible without the feedback we receive from the charities we work with. Our UK-based support team makes sure every insight is heard, and our in-house development team turns those ideas into new features and improvements. Together, we’re building technology that grows with your needs.

Looking Ahead to 2025-6

The journey doesn’t stop here. We’ve got new innovations on the way in 2025 that we believe will make an even bigger impact. We can’t wait to share them with you — so watch this space.

Call: 0203 488 5038

Complete our enquiry form 

Message on our social channels:

 Facebook logo for dona donations

 
Categories
Popular

How Dona Donation Machines Keep Your Generosity Safe and Secure

How Dona Donation Machines Keep Your Generosity Safe and Secure

April 2025

Peace of Mind with Every Tap
Selection of credit cards held by a person ready to make a secure donation

At Dona, we understand that security is at the top of the list of requirements when selecting a supplier for collecting and handling donations in the digital world we now live in. That’s why our donation machines and platform are designed with the highest standards of security and safety in mind, giving both donors and organisations complete peace of mind.

Here are some common questions and answers we are asked about security and data protection.

Q: What are Dona Donation machines, and why is security so important?

Dona Donation machines are easy-to-use, self-service terminals that allow people to make quick, cashless donations to charities and organisations. We know that the machines need to have the best security available. We want you to feel confident that donations and sensitive data are always protected.

Q: How does Dona protect donor data when I donate?

Donor privacy and security are our top priority. We adhere to stringent regulations to ensure donor personal and card data is always safe:

  • GDPR (General Data Protection Regulation) Compliant: This means we handle personal data with the utmost care, ensuring it’s collected, processed, and stored legally and securely within the UK.
  • PCI DSS (Payment Card Industry Data Security Standard) Compliant: This is a global security standard for organisations that handle branded credit cards. It ensures that card details are protected during every transaction.

In simple terms, these compliances mean we follow strict rules to prevent unauthorised access to donor data, giving you confidence that donations are secure.

Mastercard debit card blue for making a donation

Q: How does Dona ensure our charity’s data is safe?

For charities and organisations, the security of donor information and operational data is critical. Dona goes above and beyond to safeguard this:

  • UK National Cyber Security Centre (NCSC) Guidelines: Our systems are built following the best practices and recommendations from the NCSC, the UK’s authority on cyber security. This means we’re constantly thinking about and implementing the most robust security measures.
  • Internationally Recognised Certifications: We’re proud to have achieved two important certifications:
    • ISO 9001 (Quality Management): This certification demonstrates our commitment to consistently providing products and services that meet customer and regulatory requirements. In practice, it means we have processes in place to ensure everything we do, from manufacturing to customer support, is to the highest standard.
    • ISO 27001 (Information Security Management): This is the gold standard for information security. It shows we have a robust system in place to manage risks to the security of the information we hold, whether it’s donor data or our own operational information. Additionally, we’re continuously identifying and addressing potential security threats.

These certifications reinforce trust with our partners, ensure operational excellence, and demonstrate our unwavering commitment to safeguarding data and delivering high standards.

Q: How does Dona keep its machines secure and up-to-date?

Security is ongoing and we ensure our machines are always equipped with the latest protections:

  • Monthly App Updates: The Dona app, which powers our donation machines, is updated every month. These updates bring the latest features and essential security patches to all deployed devices.
  • Regular Security Testing: We carry out regular security testing of our donation machines to identify and address vulnerabilities proactively. This ensures our systems consistently meet high standards of security and resilience.

Automatic Software Updates: For your ease of use and peace of mind, Dona software on Dona donation machines will automatically update when connected to WiFi or 4G. This means your machine is always running the most secure and up-to-date version without you having to do a thing. If you are using your donation machine offline, the app will update the next time you connect your device to a WiFi connection.

What This Means for You:

  • For Donors: They can donate with confidence, knowing their personal and financial information is handled with the highest level of security, adhering to strict UK and international standards. Their generosity is safe with Dona.
  • For Charities & Organisations: You can trust Dona to be a secure, reliable, and compliant partner. Our commitment to quality and information security means you can focus on your vital work, knowing that donor data is protected and your operations are supported by robust, up-to-date technology.

At Dona, security isn’t an afterthought; it’s built into the very core of what we do. We’re dedicated to providing safe and effective solutions that help you make a difference, one secure donation at a time. We regularly review and enhance our security protocols as threats evolve – security is never ‘done’.

If you still have questions around security and data please give our friendly UK team a call and we can provide any further information you require. 

Call: 0203 488 5038

Complete our enquiry form 

Message on our social channels:

 Facebook logo for dona donations

 
Categories
Popular

Donors Give Happy: Creating a Seamless Donation Experience

Donors Give Happy: Creating a Seamless Donation Experience

August 2024

Happy Donors = More donations!

Can you increase your fundraising totals by simply making the donor experience really easy?
If you can offer a speedy, hassle-free way to donate will it put donors off, or mean they give more and more frequently?
We all know that we feel great when we are able to help someone or give to a charity that
can help on our behalf. But does the actual process of giving need to be lengthy or be an
effort to make it worthwhile?
Our research indicates that an easy donation process can significantly influence our
willingness to give. Here are our top 5 psychological factors that we believe are at play:

1. That Feel Good Factor:

  • Pleasure and Satisfaction: Easy experiences often evoke positive emotions, creating
    a sense of well-being. People are more inclined to give when they feel good. A
    Harvard Business Review in 2008* stated that the act of giving releases dopamine
    and endorphins which give us that wonderful positive feeling.
  • Gratitude: When we give or receive a gift, we often feel grateful, thereby boosting
    our happiness, health and social bonds.
  • Passion: Remember that your donors are passionate about your charity, this is why
    they have chosen to donate to your cause. By making the process easy, it shows you
    care about their experience and value their support.
Heart in hands means feeling good donate more

2. Chillin:

  • Effortless Engagement: Easy experiences require less brain power. This frees up to
    focus on other aspects, such as the act of giving itself or the effect our giving is
    having on others.
  • Increased Generosity: When we're not mentally taxed, we're more likely to think
    about the needs of others and engage in altruistic deeds.

3. Perceived Value:

  • Enhanced Satisfaction: Easy experiences often lead to higher perceived value and an
    increase in trust. We associate the product or service with positive outcomes,
    making us more willing to support them in the future.
  • Loyalty and Advocacy: Positive experiences foster loyalty, increasing the likelihood
    of repeat donations, more often and with a higher referral rate.

4. Social Sharing:

  • We love to talk: Easy experiences are often shared positively with others. This
    creates a sense of social proof, encouraging others to participate and give too.
  • Giving is Contagious: Positive recommendations build trust in the charity or
    organisation, with a ripple effect, making our friends and family more likely to follow
    with their support.
Two grey haired ladies sat chatting outside about their charity donations

5. Habit building:

Routine and Ease: When an experience is consistently easy, it becomes a habit. Giving can become part of this routine, increasing the likelihood of continued
donations. 

At Dona Donations, we love to give our donors an easy process to support their chosen
charity.

Contactless card payments mean no need to carry cash and it is quick and easy to
‘tap to donate’.


If your charity could benefit from a boost to your fundraising with contactless card donation
please do contact us today

 

*Harvard Business Review 2008 – Professor Michael Norton –
https://greatergood.berkeley.edu/article/item/5_ways_giving_is_good_for_you

 

Categories
Popular

Peace of Mind: Security and Risk Reduction for Charities

Peace of Mind: Security and Risk Reduction for Charities

July 2024

Safe and Secure: Can Contactless Donations Protect Your Charity?

The UK ranked 3rd in the world for the amount of money donated to charity in 2022 with 71% of the population being donors*.

Charities can often be subject to theft and fraud with Action Fraud reporting that the total amount lost between November 2022 and October 2023 to be £2,732,170 with over 500 cases.

Charities are reliant on altruism, trust and honesty. There is the risk of theft and fraud that can be either internal or external.  

Internal Charity Fraud

Charity Fraud Report 2023: This report by BDO and the Fraud Advisory Panel highlights that internal fraud (by staff or volunteers) is the most common type of charity fraud**.

While we know that staff and volunteers are crucial to running a charity, there are steps that can be taken to minimise this risk.

 

If you are a charity concerned about internal theft or fraud please see this resource from the Preventing Charity Fraud organisation. It is an excellent guide to speaking to your volunteers about charity fraud – Speaking to volunteers about charity fraud

Charity volunteer lady counting cash donations on a table

External Charity Fraud

The highest recorded examples of external charity fraud in 2022*** were the misappropriation of cash or assets – this was double the number for 2021.

Cash can be stolen from events, charity boxes or on the way to be deposited.  In addition to the loss to the charity, this can be extremely upsetting for staff and volunteers.

Scammers might impersonate your charity and try to collect funds illegally.  Having strict donation policies and appointing a representative to monitor charity collections under the charity banner is just one option.  

Why is it important to protect donors and donations

Reliance on fundraising is crucial to the charity’s survival but are cash collections the best way to collect?

We can access this from both sides – The donor and the Charity.

The donor seeks convenience, security and to feel good about their donation.  The thought of their donation being stolen or not going to the heart of the charity would be devastating and could mean they are less likely to donate in the future.

The Charity would like to raise as much money as possible to be able to fulfil their aims and to operate within their constitution.  A simple, efficient process with minimal risk and clear reporting is ideal, such as an online management portal. 

Cash vs Contactless charity donations, which is best?

You might be weighing up – Cash vs Contactless payments – which is more secure? This is a question that we are often asked, particularly in the post-COVID era.  Let’s look at more detail about the handling of cash donations.

Older man with cash and a contactless card

Are contactless donations the solution?

The UK is moving towards a cashless society.  Contactless payments utilise a series of security measures like encryption and tokenisation to protect personal or sensitive information.

Taking card payments generally reduces the risk of physical fraud as stolen cash is almost impossible to recover.  

The benefits of contactless donations are clear when we look at the risk to our volunteers, the theft risk and the reporting of donation behaviour.

With more data about our donors, charities are able to make strides to increase the donation amount per transaction, build campaigns in a more informed way, focus on the easy of donating and save on costly staff and admin fees.

If you would like to explore using contactless donations for your charity please contact us –


By phone – 0203 488 8095

Or by filling out our enquiry form. 

 

 

 

*Charities Aid Foundation – https://www.cafonline.org/about-us/research/caf-world-giving-index

**BDO Charity Fraud Report – https://www.bdo.co.uk/en-gb/insights/advisory/forensic-services/charity-fraud

***Charity Fraud examples – https://www.qlicnfp.com/charity-fraud-examples-you-should-watch-out-for/