Donor privacy and security are our top priority. We adhere to stringent regulations to ensure donor personal and card data is always safe:

• GDPR (General Data Protection Regulation) Compliant: This means we handle personal data with the utmost care, ensuring it’s collected, processed, and stored legally and securely within the UK.
• PCI DSS (Payment Card Industry Data Security Standard) Compliant: This is a global security standard for organisations that handle branded credit cards. It ensures that card details are protected during every transaction.

In simple terms, these compliances mean we follow strict rules to prevent unauthorised access to donor data, giving you confidence that donations are secure.

For charities and organisations, the security of donor information and operational data is critical. Dona goes above and beyond to safeguard this:

• UK National Cyber Security Centre (NCSC) Guidelines: Our systems are built following the best practices and recommendations from the NCSC, the UK’s authority on cyber security. This means we’re constantly thinking about and implementing the most robust security measures.
• Internationally Recognised Certifications: We’re proud to have achieved two important certifications:
  • ISO 9001 (Quality Management): This certification demonstrates our commitment to consistently providing products and services that meet customer and regulatory requirements. In practice, it means we have processes in place to ensure everything we do, from manufacturing to customer support, is to the highest standard.
  • ISO 27001 (Information Security Management): This is the gold standard for information security. It shows we have a robust system in place to manage risks to the security of the information we hold, whether it’s donor data or our own operational information. Additionally, we’re continuously identifying and addressing potential security threats.

These certifications reinforce trust with our partners, ensure operational excellence, and demonstrate our unwavering commitment to safeguarding data and delivering high standards.

Our dedication to helping charities succeed extends far beyond hardware. Our comprehensive management portal software enables the ability to monitor, analyse, and optimise your fundraising campaigns with intuitive dashboards and real-time reporting. We also recognise that fundraising can be daunting, which is why we have developed our AI-driven fundraising consultant – Antonia. This game-changing solution provides expert guidance, tailored recommendations, and actionable insights to help maximise donation income. 

• Personalised Fundraising Strategies — Our AI consultant Antonia analyses campaigns and offers targeted, custom advice, helping organisations achieve their fundraising goals.
• Streamlined Administration — Our management portal reduces administrative burden, so that charities can focus on what matters most: making a difference.

We are proud to stand shoulder to shoulder with our charity partners. Together, we have helped raise over £45 million across the UK—a testament to both the generosity of donors and the effectiveness of our technology. Every pound raised is a story of hope, change, and lives improved.

Winning the Most Innovative Contactless Donation Technology Provider award fuels our drive to continue developing solutions that help you achieve even more. We are committed to listening to our charity partners, meeting their needs, and delivering technology that truly makes a difference. 

We extend our thanks to our incredible team for their hard work and commitment, and to all the charities who trust us to help them make a difference. Your partnership is what inspires us to pursue excellence and innovation every day.

Learn more about our award-winning recognition here: Acquisition International Awards

Thank You for Trusting Dona Donations. Let’s continue to transform giving—together!