Frequently Asked Questions

That’s great! Get in touch via our enquiry form and one of our team will contact you to take you through the sign-up and ordering process.

Of course! Get in touch via our Enquiry form and one of our team will contact you to arrange a video call demo with you.

We also have regular webinars where you can see how our award-winning donation machines work, and discover helpful product features and fundraising tips for success. 

Prices are £490 (Wi-Fi) or £560 (Wi-Fi + 4G) for the contactless donation terminal with a £12.50 + VAT monthly service fee. Note our hardware is VAT zero rated for charitable organisations.

On average, places of worship and charities using Dona Contactless Donation Terminals cover their upfront hardware costs in the first month with an increase in donations! Bulk purchase discounts are available – please just ask.

Our mission at Dona is to help you fundraise as much as possible. We are able to do that by providing a very high level of customer service, technical reliability and ongoing product development to ensure our charities are future-proofed for long-term success.

• Our UK customer service team is available by phone and email Monday to Friday, 9am  – 5.30pm to answer any questions. 
• Our in-house product development team ensures Dona software and hardware are working seamlessly, providing remote updates and bug fixes that keep our systems operating efficiently, as well as regular new feature releases for optimum long-term fundraising.
• An Online Giving Page and QR code are provided to every Dona organisation, alongside donation terminals.
• The Dona Management Portal provides HMRC-ready reports and downloadable Gift Aid declarations to save your charity time on admin and ensure efficient reporting.
• AI forecasts, insights and recommendations are provided on the Dona Management Portal to ensure charities are fully optimised for maximum fundraising.

There is no fixed term contract period, you can pause or stop service at any time we just require a calendar month’s notice.

Our donation terminals can collect donations without an Internet connection.

However, regular access to an Internet connection (Wi-Fi or 4G) is required to process donations collected.

Yes. All our stands come with a Kensington lock, so they can be secured in place.
We offer a variety of stand options including free standing Floor Stands and fixed position stands such as Countertop and Wall Mounts.

No. The donation terminals are ready to use out of the box and the stands come with a simple assembly manual.

Once your accounts are setup, standard delivery takes one week or less.

Our donation terminals have a battery life of up to ten hours, when pre-charged. However, we recommend they are kept plugged into the mains so they are always ready and accessible for use.

Dona donation machines have a 10-hour battery life when fully charged, and WiFi + 4G connectivity for remote, outdoor use.

• A sheltered structure is needed for outdoor fundraising.
• Custom-made stands can be supplied by our recommended partners to ensure Dona machines are fully weather-proofed.

Yes. We have a UK based support team available by phone and email from Monday to Friday, 9am – 5pm.
As we supply both hardware and software you can contact us about any help needed. Making your experience simple and sustainable.

We also provide an online Support portal, AI insights on how to improve your performance, and regular webinars to support your ongoing success.

Charitable organisations in the United Kingdom can use Dona donation machines for fundraising. We support:

1. Charities – registered with the Charity Commission if their annual income exceeds £5,000
2. Excepted Charities 
3. Community Interest Companies (CIC) Limited by Guarantee
4. Community Amateur Sports Clubs (CASC) – registered with HMRC under the CASC scheme
5. Charitable trusts – registered with the Charity Commission if their annual income exceeds £5,000
6. Charitable Incorporated Organisations (CIOs) – registered with the Charity Commission
7. Corporate organisations and businesses that are not registered charities but are partnering with a registered charity to fundraise for them

We support charitable organisations based in the UK and the Republic of Ireland.

At Dona, we understand that security is at the top of the list of requirements when selecting a supplier for collecting and handling donations in the digital world we now live in. That’s why our donation machines and platform are designed with the highest standards of security and safety in mind, giving both donors and organisations complete peace of mind.

Read more about how Dona donation machines keep your donations safe and secure here.

Dona provides both the hardware and the software for Dona donation machines and online giving pages. This enables us to provide a very high level of technical reliability and customer service to ensure our charities are always able to fundraise successfully.

Here are some helpful statistics based on 2024 performance data that help to show why UK charities fundraise more with Dona.

• Average return on investment in the first year of using Dona: 2000%
• Average donation gifted on Dona: £12
• Average donation gifted on Dona webpages: £41.40
• Average proportion of donations given with Gift Aid: 40%
• Average first response speed of our UK Customer Service Team: within 24 hours
• Number of cases resolved within 24 hours: 95%
• Technical bug resolution rate: 95% of bugs resolved within 1 month
• Total downtime in the whole of 2024: 15 minutes
• Platform uptime in 2024: 99.9%