Customer Support
Access the Dona Support Hub to find 24/7 solutions to commonly asked questions.
Our UK-based support team is available via phone and email from Monday to Friday, 9am – 5pm.
As we supply both hardware and software, you can contact us about any help needed.
Support Hub
For existing Dona customers, the Dona Support Hub lets you self-serve answers to commonly asked questions.
Learn how to use our fundraising tools and features.
Access helpful guides to ensure you get the most out of your donation system.
Management Portal
Where existing Dona customers can:
- Customise donation machines & online giving
- View income & reports
- Download Gift Aid declarations
- Gain AI insights & forecast future income
Contact Support
Contact our UK Customer Support team via:
We typically get back to all enquiries within 24 hours.
Helpful information on the Dona blog...
Inspiring your community to engage with your mission is a crucial part of successful fundraising. At Dona, we empower...
As part of our mission to help charities, places of worship, and community organisations make the most of every donation...
Here’s a step-by-step guide to preparing your Diwali fundraising campaign, with both traditional event inspiration and...
When we first launched our donation machines, we knew they had the potential to transform giving. We also knew that...