Features

Dona enables charitable organisations across the UK to accept all major payment methods:

• Contactless up to £100
• Chip and PIN up to £9999
• Apple Pay, Google Pay and other digital wallet apps
• Transaction fees are the same, regardless of which payment method is used.

Eligible donors can choose to add Gift Aid, increasing each donation by 25%.

• Gift Aid details only needs to be entered once. Subsequent donations will automatically have Gift Aid added.
• Gift Aid can be toggled on and off for different campaigns.
• On average, 40% of Dona donations are given with Gift Aid.
• HMRC-ready Gift Aid declarations can be downloaded from the Dona management portal, making charity admin faster and more accurate.
• Historic Gift Aid can also be collected.
• Learn more about Gift Aid with Dona here.

Dona supplies a free online giving page for every customer.

• Add a ‘Donate Here’ button to your website to collect online donations.
• Free QR code provided to link to your Dona donation page for faster giving.
• Embed your Dona donation widget into your website.
• Low transaction fees, with no additional charges.
• Customise up to 20 campaigns.
• Toggle Gift Aid on and off for different campaigns.
• Remembers your donors’ Gift Aid preferences, increasing donations by 25%.
• Learn more about Dona’s online giving page here.

All Dona organisations are given a free QR code that takes donors straight to their Dona online giving page.

• Perfect for adding to printed newsletters, posters and business cards.
• Save the QR code to your phone and collect donations via mobile. 
• Use at events to capture more donations.
• Learn more about how to use QR codes to collect donations here.

Recurring and subscription donations will be launching soon for all Dona customers on DCP v3 and above.

Create up to 20 different campaigns so your donors can choose where their donations will go.

• Proven to inspire generosity in donors who love to support causes they care about.
• Programme different campaigns on different donation terminals, as well as on your Dona online giving page.
• Gift Aid can be turned on or off on individual campaigns.
• Track fundraising for different campaigns via the Dona management portal.

Customise your fundraising machines with 6 suggested donation amounts to inspire generosity.

• Minimum donation £1, maximum contactless donation £100.
• Donate up to £9999 on Dona machines with the “Other Amount” button with Chip and PIN.
• Average donation £12.
• Comes pre-set with recommendations which can be customised via the Dona management portal.
• AI recommendations to help optimise your suggested donation amounts.

Customise your donation terminals with up to 5 rotating screensavers.

• Showcase your charity’s branding.
• Inspire generosity by highlighting your campaigns.
• Quick and easy to update via the Dona management portal.

Dona donation terminals collect donations without an Internet connection.

• No need to worry about losing WiFi or 4G connection, Dona’s offline mode captures and stores donations, processing each transaction when the machine reconnects.

• Regular access to an Internet connection (Wi-Fi or 4G) is required to process donations collected. (Not available on DCP v1 or v2.)

• Learn more about Offline Mode here.

Dona donation terminals are mains powered, with a 10-hour battery life for flexible portability at events when pre-charged.

A variety of helpful reports are available for all Dona customers to download through their Dona management portal, including:

• HMRC-ready Gift Aid declarations
• Payout reports
• All donations report
• Donors report
• Devices report
• Payment processor payout reports 

Learning from each organisation’s unique historical data, Dona’s virtual fundraising assistant, Antonia, provides:

• Insights and recommendations
• Forecasting to help plan for the future
• Encouragement, recognition and supportive nudges 
• Product optimisation tips to grow your fundraising

Parent-level AI data is also available for larger charities, to give overview insights across a wider range of organisations.

Learn more here.

Tap & Go mode lets you set a single suggested donation amount to collect funds with a quick contactless tap.

• Keep donations flowing during busy times.
• Perfect as a ticketing tool at community or fundraising events.

Allow donors to opt in to receive communications from your charitable organisation.

• Build loyalty with donors, keeping them informed about how their contributions have helped, and encouraging fundraising during future campaigns.
• GDPR compliant.

Your supporters have the option to write a message with their online donation. 

• Helps your donors share and deepen their engagement with your cause.
• Perfect for Mass intentions.

Our UK Customer Support team is available 9-5.30, Monday to Friday:

• Self-Service Support Hub
• Phone: 0203 488 8095
• Email: support@donadonations.com

Our in-house product development team supplies regular remote updates to ensure Dona terminals are always operating on the latest software for optimum performance and security.

Donor privacy and security are our top priority. We adhere to stringent regulations to ensure donor personal and card data is always safe:

• GDPR (General Data Protection Regulation) Compliant: This means we handle personal data with the utmost care, ensuring it’s collected, processed, and stored legally and securely within the UK.
• PCI DSS (Payment Card Industry Data Security Standard) Compliant: This is a global security standard for organisations that handle branded credit cards. It ensures that card details are protected during every transaction.

Dona is also ISO certified for:

• ISO 9001 (Quality Management System)
• ISO 27001 (Information Security Management System – ISMS)

Learn more about security and compliance here.

We help charities claim back historic Gift Aid on past donations. Learn more here.

For larger or national charities and dioceses who need to manage multiple branches under one central management office, a free ‘Parent Account’ structure is available.

• Secure, central login access and account management.
• Customisable arrangements around payment processor account set-ups and data management.
• Centralised AI insights and forecasting so you can analyse and plan for success across your whole organisation.
• Secure individual logins for child accounts.
• Parent Account support webinars to train your fundraising teams.

Free 1-Year Warranty with all devices.

• A return and repair service is available after the first year.

Free UK delivery is provided for all orders within 5-10 days.

• Machines are ready to use straight out of the box, with full instructions provided.

• Express shipping available.

Regular webinars are provided by our Support Team to help train our charities for success.

• Sales demo webinars are also available here.