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Case Studies
We love hearing about how Donas Donation Terminals have helped so many charities.
From churches and arts centres to community centres and cathedrals…
We’ve shared some of their valuable feedback here.
If you would like to know more about how we could help a charity you are involved with please enquire now.
Guild Care, Worthing, West Sussex
Guild Care chose Dona to help increase fundraising at their charity shops and care homes, by enabling donors to support their important work with contactless and card donations.
A leading social care charity based in Worthing, West Sussex, Guild Care offers a wide range of services for older people, people with dementia, carers, and children and adults with learning disabilities. The charity’s mission is to promote independence, well-being, and happiness for those they support, aiming to create a more caring society.
Dona’s flexible customisation options were an important part of Guild Care’s decision-making, as different campaigns can be promoted in different types of locations, helping to raise awareness, engagement and crucial funds. Donation machines placed beside traditional coin collection pots near the till at Guild Care’s charity shops can be customised to inspire shoppers to learn more about the brilliant work and fundraising initiatives being done across the organisation. While donation points at care homes enable families and visitors to directly support the investments being made at the centres where their loved ones will most benefit.
“We have been a charity since 1933 and a lot of the donations that we have received over those years have been cash donations. We decided it’s about time we moved into the 21st Century and moved most of our donations onto either an online portal or a digital donation point. We shopped around with loads and loads of different providers, tried a couple out and decided that actually Dona was a really, really excellent solution.”
Marc Yarrow, Head of Fundraising at Guild Care
Lantern Arts Centre, Wimbledon
Lantern Arts Centre has strong community presence and is funded by donations.
Like many charities, Lantern Arts Centre saw a big decline in cash donations in 2020 so explored digital giving options and chose Dona.
Utilising both donation terminals and a donation webpage, they have been able to transform their fundraising efforts. With their average donation amount increasing to £49.
They also use the Management Portal to remotely monitor donations for their various community initiatives throughout the year.
The time saved counting and depositing cash has meant they can now focus on what they love most, performing arts!
Raised £110,000 in 3 years. Average donation value £49.
“Not only can our supporters choose what they want the donation to be for, but they can also declare their Gift Aid status all in the same process. This saves us lots of chasing and paperwork and of course increases the value of the donation.
The functionality is effective and the user experience is good, even for those who are less used to using technology in this way.”
Steve Rees, Operations Manager
Newton Mearns Islamic Centre
Newton Mearns Islamic Centre is an Islamic Community Centre in Glasgow, established in 2011, with the generous support of the local Muslim community.
Noting that less people were carrying cash to give Lillah/donations to the masjid, we provided them with 2 donation terminals, for collecting contactless and Chip & PIN donations.
Newton Mearns Islamic Centre chose a Wall Mount stand to make their donation terminal easily accessible nearby the entrance of the masjid and they use their second donation terminal portably – passing it along the rows of people after salat.
Raised £90,000 in 2 years. Average donation value £14.
“Dona has provided our masjid with a simple and efficient way to raise funds for those in need, fisabilillah. With clear screen options that allow brothers and sisters to donate generous amounts for Lillah, our congregation has taken up this new way of giving with ease, alhamdulillah. With less people carrying cash, this transition has made sense and worked really well for us!”
Management Team, Newton Mearns Islamic Centre
The Khalsa Jatha British Isles, London
Formed in 1908 and based in London, the Khalsa Jatha British Isles is the oldest established Sikh place of worship in Europe.
Community is at the heart of this Gurdwara’s ethos. Providing hot food on site and making over 1000 foodboxes a week, the Khalsa Jatha is not only a place of worship, but a place of refuge for those who have nowhere else to turn; no matter their religious background.
Yet, with the use of cash decreasing, the Gurdwara found themselves losing out on the very donations that made their charitable work possible. This is why they turned to Dona.
Now home to 2 donation terminals and a donation webpage, the Gurdwara has been able to grow their fundraising revenue once more. The privacy and simplicity of our donation terminals enable visitors to easily donate at all times.
Average donation value £10. 35% of donations Gift Aided.
“Dona’s Digital Collection Plates have provided access to a new revenue stream. In under 6 months we raised over £10,000 in digital donations with added Gift Aid. This is income we otherwise would have missed out on.”
Gurpreet Singh Anand, President
St John the Baptist Cathedral, Norwich
St John the Baptist is the second largest Catholic cathedral in the UK.
A growing digital movement has led to a decline in cash donations. Furthermore, they have also been been subject to cash thefts.
We provided them with our donation terminals and a donation webpage in 2020.
Due to the quick and easy setup, within a week from ordering, the cathedral was ready to accept card donations with contactless and Chip & PIN.
Raised £100,000 in 3 years. 56% of donations Gift Aided.
“Dona’s Management Portal is intuitive to use and administer. Donation display amounts can be easily updated and Gift Aid can be turned on and off as required. Dona’s support team is very responsive and nothing is too much trouble for them.”
Director of Finance
West London Islamic Centre
The West London Islamic Centre and Jamia Masjid (WLIC) was established in 1984 and, having found its base in West Ealing 12 years later, is a central hub for the area’s Muslim community.
WLIC is dedicated to providing an inclusive space for all that enter, aiming to expand and become a landmark facility that will serve the well-being of the community.
Used with a countertop stand and passed around portably, the flexibility of our donation terminals, has allowed WLIC to make donation points visible at all their seasonal events and regular worship times.
Raised £20,000 in 9 months. 65% of donations Gift Aided.
“Although we have used standard card readers in the past, none of them allowed us to collect Gift Aid. This is why we chose to move forward with Dona. The Gift Aid feature is easy to use, and the Management Portal lets us track all Gift Aid related information in one place, reducing time spent on admin so that we can focus on the centre’s other needs.”